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YOUR INFORMATION AT A GLANCE

How we handle your information.

When you contact J & J for a free estimate, we use the details you share to respond, discuss your door, and arrange service. This policy explains what information we may receive, how we use it, and how to contact us with privacy questions.

Effective September 24, 2026.

Information We Collect

When you contact us or request service, we may collect your name, phone number, email address, service address, the type of service you need, details about the door or problem, appointment preferences, and any photos or messages you choose to send us.

If you hire us, we may also keep estimates, invoices, service records, payment details, and communications relating to the work. Payment information may be handled by a payment provider rather than stored directly on our website.

When you visit our website, our website provider and any analytics or advertising tools installed on the site may collect technical information, such as your IP address, browser and device type, pages visited, referring website, and interactions with our site. Cookies or similar technologies may be used for these purposes.

How We Use Your Information

We may use information to:

• Respond to questions and requests for estimates.
• Schedule, provide, and follow up on garage door and sliding door services.
• Communicate about appointments, estimates, invoices, and service issues.
• Operate, protect, and improve our website and business.
• Understand how people find and use our website and ads, where measurement tools are enabled.
• Maintain business records and meet legal obligations.

We may contact you by phone, email, text message, or the messaging method you used to reach us regarding your inquiry or service request. We handle promotional communications according to applicable consent and opt-out requirements.

Website, Google Ads, and Lead Forms

If you submit information through a form on our website or through a Google Ads lead form, we receive the information you provide so we can respond to your request. Google and other platforms may separately process information under their own privacy policies.

Submitting a form does not schedule an appointment automatically. We will contact you to discuss your needs, availability, and estimate.

Calls, Text Messages, and WhatsApp

If you call, text, or message us through WhatsApp, we may use your contact information and message contents to respond, arrange service, and maintain records of our communications. Your use of WhatsApp is also subject to WhatsApp’s own terms and privacy practices.

Cookies and Advertising

Our website may use cookies and similar technologies for website operation, analytics, and advertising measurement. You can manage or block cookies through your browser settings. Blocking some cookies may affect how parts of the website work.

When We Share Information

We may share information with employees, technicians, and service providers when needed to respond to an inquiry or complete a job. We may also use providers that support our website, scheduling, communications, payment processing, and advertising.

We may disclose information when required by law, to respond to a lawful request, or to protect our customers, business, and legal rights. We do not give technicians or providers more customer information than reasonably needed for their work. We do not sell your contact details as a mailing list.

How Long We Keep Information

We retain information for as long as reasonably needed to respond to inquiries, provide services, maintain business and financial records, resolve disputes, and comply with legal obligations. Retention periods may vary depending on the type of information and why it was collected.

Security

We take reasonable steps to protect the information we maintain. However, no website, email, messaging service, or electronic storage system can be guaranteed completely secure.

Your Choices and Privacy Requests

You may contact us to ask about the personal information you have provided, request a correction, or request deletion where applicable. We may need to verify your request and retain certain information for service records, legal obligations, or other legitimate business purposes.

If you receive a promotional text message from us, you may reply STOP to opt out. You may also contact us using the information below to request that we stop sending promotional communications.

Children’s Privacy

Our website and services are intended for adults. We do not knowingly seek personal information from children under 13 through our service request channels. If you believe a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy when our services, website tools, or information practices change. We will post the updated version on this page and revise the effective date above.

Locations

Please call before visiting a location; appointments and office hours may vary.